This course can be integrated into your LearnDash site. When the user goes to the course page, they will have a lightbox pop-up with the course. The user can return to the course and it will remember where they left off.
In today’s fast-paced world, delivering exceptional customer service is not just a necessity but a differentiator. This course, “Do You Have These Four Essential Customer Service Skills?”, is designed to equip you with the core skills that can elevate your customer interactions, ensuring satisfaction and loyalty. Dive in to explore the nuances of empathy, patience, positivity, and strong communication, and discover how these can transform your customer service experience.
Chapters:
Lessons:
Videos:
Knowledge Checks/Quizzes:
Interactions:
| WELCOME |
| Introduction |
| THE 4 ESSENTIAL SKILLS |
| Overview |
| Empathy |
| Patience |
| Positivity |
| Strong Communication Skills |
| CONCLUSION |
| Putting It All Together |
| Going Forward |
Customer service is the backbone of any successful business, and this course is your guide to mastering the essential skills that can set you apart. Whether you’re interacting with a frustrated customer or aiming to leave a lasting positive impression, the techniques and insights provided here will be invaluable. Remember, it’s not just about resolving issues but about creating memorable experiences. With “Do You Have These Four Essential Customer Service Skills?”, you’ll be well on your way to becoming a customer service superstar, ensuring that every interaction counts.
For the course to work in LearnDash, Adam will add a special communication block inside the course on the final section. When this button is clicked by the user, the course will be marked complete in LearnDash. The user will be directed to the Course Page or to their LearnDash profile page where they will see their certificate.
Course activities, such as progression, quiz grades, responses, and more are all saved in LearnDash as the user progresses because of an xAPI integration (which is a fancy way of saying the course records and reports everything). This requires a special plugin that you can purchase through Adam’s Standard Plan on Fiverr.
This is a custom solution involving custom coding. To ensure your satisfaction, all orders and direct communication will go through Fiverr where you can meet with Adam in chat or over Zoom to discuss your vision and walk through how the entire process works. Once the order is placed on Fiverr, Adam will setup the course with your branding, logo, colors, and any customizations. Adam will submit a video screencast to review the implementation of the course and how you can use the reporting functions, as well as a screenshot of the course installed in your site. You should fully test the site, then you can request for a revision if needed. If Adam made a mistake, he will revise until the course is perfect and as agreed upon in Fiverr chat. If you are unsatisfied, Adam can remove the course and plugins then provide you a refund through Fiverr. If Adam is unable to meet the requirements, and becomes unresponsive, you can get a refund directly through Fiverr.
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